Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and LaGrone Global Holdings LLC ("LaGrone Global Holdings", "ClearHold", "we", "us"), a Texas limited liability company operating the ClearHold hotel guest experience platform and related websites, apps, and services (the "Service").

Guest program name: ClearHold Guest Stay Alerts.

Program description: ClearHold sends transactional text messages tied to a specific hotel stay. Guests may receive arrival alerts, digital room key links, and ClearHold™ confirmations.

Message frequency: You may receive transactional messages related to your stay. Message frequency varies; typically a few messages per stay.

Staff program: ClearHold Staff Operational Alerts is a separate, optional program. Signed-in hotel staff may opt their own mobile number in on the Staff Task Board to receive guest-arrival, guest-request, escalation, and service alerts assigned to them. Message frequency varies with hotel activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of employment or purchase.

Message and data rates may apply. Your mobile carrier may charge you for messages you send or receive. Carriers are not liable for delayed or undelivered messages.

Opt out: Reply STOP to any ClearHold text message to opt out at any time. After you send STOP, we will send one final confirmation and no further messages from that program.

Help: Reply HELP to any ClearHold text message for assistance, or email dl@globalstay.app.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party. See our Privacy Policy for details on how we handle mobile information.

By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization (such as a hotel), you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

ClearHold provides software for hotels to manage guest requests, staff tasks, service recovery, daily reporting, and optional add-ons such as the ClearHold™ guest guarantee. We may add, change, or remove features over time.

You must provide accurate information, keep your credentials confidential, and are responsible for activity under your account. Notify us promptly of any unauthorized use.

You agree not to misuse the Service. You will not:

• use the Service unlawfully or for fraud, spam, or harassment;
• infringe intellectual property or privacy rights;
• upload malware or attempt to probe, scan, or breach security;
• scrape, reverse engineer, resell, or redistribute the Service except as permitted;
• circumvent technical limits or usage allowances of your plan.

ClearHold and its licensors retain all right, title, and interest in the Service, including all software, documentation, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service within your chosen plan.

You retain ownership of data you submit ("Customer Content"). You grant us a limited license to host and process Customer Content solely to provide and improve the Service.

Card payments are securely processed by Stripe. Stripe handles payment authorization, settlement, and any card-related security inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Stripe's Buyer Terms. Subscription plans renew automatically until canceled. Fees are non-refundable except as set out in our Refund Policy.

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated policy violations. You may stop using the Service at any time. Upon termination, your right to use the Service ends and we may delete Customer Content after a reasonable export window.

Pending legal review. This section may change before ClearHold cards are offered to the public.

ClearHold issues you a virtual prepaid Mastercard through Stripe Issuing. The card has a spending limit of $75 with the $19.99 pass, or $100 with the $39.99 pass. Each pass is for one guest and one stay.

You use the card at any hotel front desk like a normal Mastercard. The hotel does not need any special setup or connection to ClearHold.

Cards are issued pursuant to license from Mastercard by Stripe's issuing bank partner. LaGrone Global Holdings LLC (dba ClearHold) is not a bank.

Before a card is issued, we and the card issuer must verify your identity. We collect your legal name, date of birth, home address, mobile phone and email for this purpose.

The $19.99 or $39.99 fee is non-refundable once the stay begins.

Any authorization above the card's limit will decline. You are responsible for paying the hotel the difference by another method.

The Service is provided on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted, error-free, or meet every requirement. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service will not exceed the fees you paid to us in the 12 months before the claim. We are not liable for indirect, consequential, special, or incidental damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability for fraud, death, or personal injury where it cannot be excluded by law.

You will indemnify us against third-party claims arising from your Customer Content, your unlawful use of the Service, or your breach of these Terms.

These Terms are governed by the laws of the State of Texas, United States, excluding its conflict of laws rules. The courts located in Texas have exclusive jurisdiction over disputes, except where applicable law gives you a non-waivable right to bring a claim in another forum.

We may update these Terms from time to time. Material changes will be notified through the Service or by email. Continued use after changes take effect constitutes acceptance.

Questions about these Terms can be sent to dl@globalstay.app.