Terms of Service
Last updated: June 17, 2026
These Terms of Service ("Terms") are a binding agreement between you and LaGrone Global Holdings LLC ("LaGrone Global Holdings", "GlobalStay", "we", "us"), a Texas limited liability company operating the GlobalStay hotel guest experience platform and related websites, apps, and services (the "Service").
Program name: GlobalStay Guest & Staff Alerts.
Program description: GlobalStay sends transactional text messages tied to a specific hotel stay. Guests may receive arrival alerts, digital room key links, and ClearHold™ confirmations. Hotel staff who opt in may receive guest-arrival alerts and LEGOS Score notifications for their property.
Message frequency: You may receive transactional messages related to your stay. Message frequency varies; typically a few messages per stay for guests and up to one message per guest check-in for staff.
Message and data rates may apply. Your mobile carrier may charge you for messages you send or receive. Carriers are not liable for delayed or undelivered messages.
Opt out: Reply STOP to any GlobalStay text message to opt out at any time. After you send STOP, we will send one final confirmation and no further messages from that program.
Help: Reply HELP to any GlobalStay text message for assistance, or email dl@globalstay.app.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party. See our Privacy Policy for details on how we handle mobile information.
By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization (such as a hotel), you represent that you have authority to bind that organization. If you do not agree, do not use the Service.
GlobalStay provides software for hotels to manage guest requests, staff tasks, service recovery, daily reporting, and optional add-ons such as the ClearHold™ guest guarantee. We may add, change, or remove features over time.
You must provide accurate information, keep your credentials confidential, and are responsible for activity under your account. Notify us promptly of any unauthorized use.
You agree not to misuse the Service. You will not:
- use the Service unlawfully or for fraud, spam, or harassment;
- infringe intellectual property or privacy rights;
- upload malware or attempt to probe, scan, or breach security;
- scrape, reverse engineer, resell, or redistribute the Service except as permitted;
- circumvent technical limits or usage allowances of your plan.
GlobalStay and its licensors retain all right, title, and interest in the Service, including all software, documentation, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service within your chosen plan.
You retain ownership of data you submit ("Customer Content"). You grant us a limited license to host and process Customer Content solely to provide and improve the Service.
Card payments are securely processed by Stripe. Stripe handles payment authorization, settlement, and any card-related security inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Stripe's Buyer Terms. Subscription plans renew automatically until canceled. Fees are non-refundable except as set out in our Refund Policy.
We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated policy violations. You may stop using the Service at any time. Upon termination, your right to use the Service ends and we may delete Customer Content after a reasonable export window.
ClearHold™ is an optional guest service operated by LaGrone Global Holdings LLCand offered through the GlobalStay platform.
- Not a financial institution. LaGrone Global Holdings LLC is not a bank, depository institution, insurer, or registered financial advisor. ClearHold™ is a payment guarantee service, not insurance, and does not constitute financial, investment, legal, or tax advice.
- Platform fee. The ClearHold™ platform fee is a one-time, non-refundable fee for use of the ClearHold™ service on a specific stay. The fee is $14.99, $24.99, or $34.99 (USD), plus applicable tax, set by the tier your hotel selects based on its nightly incidental rate: $0–$75.00 (Essential, $14.99), $75.01–$150.00 (Standard, $24.99), or $150.01 and above (Premium, $34.99). Your exact fee is shown before you pay. Once your stay has begun, the fee is non-refundable. Refund requests prior to check-in are handled under our Refund Policy.
- Coverage. When you activate ClearHold™, LaGrone Global Holdings LLC guarantees your hotel's incidental hold up to your coverage limit ($75 for 1 night, $125 for 2 nights, $200 for 3+ nights). Coverage is limited to the published cap for your stay length.
- Settlement with the hotel. If the hotel bills incidentals against your stay, LaGrone Global Holdings LLC pays the hotel directly within 24–48 hours of checkout up to your coverage limit. You then repay LaGrone for any incidental charges incurred, billed to the payment method on file. Charges above your coverage limit remain the guest's responsibility.
- Processing fee. LaGrone Financial Services receives a processing fee of 9.99% of every payment processed through the Services. The fee is taken out of the amount paid — it is not added on top, so the price you see is the price you pay. Tips left for hotel staff are excluded: those go 100% to the staff member. Hotels can see this fee on each payment in their admin dashboard.
- Authorization. By accepting ClearHold™ you authorize LaGrone Financial Services to bill your payment method for the platform fee and any incidental charges incurred during your stay, on the schedule above.
The Service is provided on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted, error-free, or meet every requirement. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service will not exceed the fees you paid to us in the 12 months before the claim. We are not liable for indirect, consequential, special, or incidental damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability for fraud, death, or personal injury where it cannot be excluded by law.
You will indemnify us against third-party claims arising from your Customer Content, your unlawful use of the Service, or your breach of these Terms.
These Terms are governed by the laws of the State of Texas, United States, excluding its conflict of laws rules. The courts located in Texas have exclusive jurisdiction over disputes, except where applicable law gives you a non-waivable right to bring a claim in another forum.
We may update these Terms from time to time. Material changes will be notified through the Service or by email. Continued use after changes take effect constitutes acceptance.
Questions about these Terms can be sent to dl@globalstay.app.