Refund & Cancellation Policy

Refunds are processed by our payment provider, Stripe. To request a refund, email dl@globalstay.app with the email address used at checkout and our team will help you.

ClearHold™ is operated by LaGrone Global Holdings LLC. The ClearHold™ platform fee — $19.99 at Limited-Service hotels or $39.99 at Full-Service hotels — is non-refundable once your stay has begun, because the ClearHold service is active for the duration of the stay from check-in. If you have not yet checked in, you may request a refund of the fee you paid within 30 days of purchase by emailing dl@globalstay.app. If LaGrone Global Holdings LLC owes any balance to the hotel on your behalf, that balance is paid to the hotel within 24–48 hours of checkout. LaGrone Financial Services is not a bank, depository institution, insurer, or registered financial advisor. ClearHold™ is a self-funded payment guarantee service.

Stripe securely processes ClearHold subscription payments. To manage or cancel a subscription, email dl@globalstay.app from the email address used to subscribe. Include the hotel or business name so we can find the right subscription.

You may cancel at any time. We will cancel the subscription in Stripe and send you confirmation. Cancellation stops future renewals. To avoid the next charge, send your request before the next billing date.

A cancellation does not automatically refund a payment already made. Refunds for an already-paid period follow the 30-day guarantee above. Stripe processes the payment and refund, while ClearHold decides refund eligibility under this policy.

Questions about refunds: dl@globalstay.app.