Refund Policy
Last updated: June 17, 2026
LaGrone Global Holdings LLC (operating as GlobalStay) offers a 30-day money-back guarantee on all purchases. If you are not satisfied, you may request a full refund within 30 days of your order date.
Refunds are processed by our payment provider, Stripe. To request a refund, email dl@globalstay.app with the email address used at checkout and our team will help you.
ClearHold™ is operated by LaGrone Global Holdings LLC. The ClearHold™ platform fee — $14.99, $24.99, or $34.99, set by your hotel's tier — is non-refundable once your stay has begun, because coverage is active for the duration of the stay from check-in. If you have not yet checked in, you may request a refund of the fee you paid within 30 days of purchase by emailing dl@globalstay.app. If LaGrone Global Holdings LLC owes any balance to the hotel on your behalf, that balance is paid to the hotel within 24–48 hours of checkout. LaGrone Financial Services is not a bank, depository institution, insurer, or registered financial advisor, and ClearHold™ is a payment guarantee service, not insurance.
You may cancel a subscription at any time from your account or by contacting support. Cancellation stops future renewals. Refunds for already-paid periods are issued in line with the 30-day guarantee above and otherwise in line with Stripe's Refund Policy.
Questions about refunds: dl@globalstay.app.