GlobalStay™
Meet the LEGOS Score™
The industry standard for guest satisfaction.
One number, 1 to 5. Same math for every hotel.
Why it matters
When a hotelier asks "what's their LEGOS?", they mean how a property is treating guests right now. Guests, front-desk staff, and owners all read the same number, so a hotel can be compared fairly to the one next door and to itself last week. Scored, not guessed.
L · Live
Signal from inside the building, right now.
E · Engagement
How much guests use and talk to your team.
G · Guest
How the guest feels today.
O · Operations
Whether your team delivers.
S · System
All of it, in one number.
Same math for everyone
Scored against nearby hotels in real time.
Earned, not issued
Shows only with enough recent guest data.
Diagnosis to cure
Each complaint theme is routed to its fix.
Survey after checkout
The guest already left. Nothing to fix.
LEGOS, live mid-stay
You see the dip and fix it before checkout.
Ask any hotel for their LEGOS. If they can't tell you, that's the answer.
That's the LEGOS Score™, only with GlobalStay.
Patent Pending — GlobalStay by LaGrone Global Holdings LLC.