You're losing 0.4 stars and 312 reviews to the hotel down the street.
Example numbers. Enter your hotel to see your real gap.
For Hotels
Act during the stay, not after.
Post-stay reputation tools tell you what went wrong once the guest is gone. GlobalStay pages your staff while the guest is still down the hall.
Reactive tools vs GlobalStay
Red waits. Green acts.
After checkout
After checkout, or when a public review posts. The guest has already left.
During the stay
The instant a guest rates below 4 stars, or opens any request — during the stay.
Sits in a queue
A ticket sits in a dashboard queue for the CX or marketing team to review.
Staff go to the room
A real ticket is created, routed to the exact department, and staff are told to call or visit the room in person — not reply by chat.
Corporate teams
CX teams, marketing teams, corporate reputation managers.
Your floor staff
Front desk and department staff, on the same task board they already use.
Separate contract
Enterprise custom pricing, separate CX contract, per-seat or per-property tiers.
Included in Core
Included with GlobalStay Core. No separate CX contract.
The starting point
The primary data source — the workflow starts once the review is public.
A last resort
A last resort. The goal is that the guest never needs to write one.
Your current tools tell you what went wrong after the guest is gone and has already told the internet. GlobalStay tells your staff while the guest is still down the hall.
Works with your existing systems
You do not have to swap anything out. Some systems have a ready-made connection. For everything else, paste the key your other company gave you and we handle it. Tap any name to see exactly where it stands today — we do not claim a connection is live when it is not.