For Hotels
Fix problems while guests are still here.
Review sites tell you what went wrong after the guest goes home. ClearHold tells the right team right away — while the guest is still in the building and you can still make it right.
Your reputation right now
See the score. Beat nearby hotels. Fix what matters.
Ahead by 0.7
- The Driskill - The Unbound Collection by Hyatt4.6
- Thompson Austin, by Hyatt4.3
- JW Marriott Austin4.6
Real numbers from our demo hotel. Nothing here can be changed from this page.
After checkout
Detail
After checkout, or when a public review posts. The guest has already left.
During the stay
Detail
The instant a guest rates below 4 stars, or opens any request — during the stay.
Sits in a queue
Detail
A ticket sits in a dashboard queue for the CX or marketing team to review.
Dispatched to the room
Detail
A task opens for that room, goes to the right team, and a named staff member calls or comes to the room in person — not a chat reply.
Corporate teams
Detail
Corporate CX, marketing, and above-property reputation managers.
Line-level staff
Detail
Front desk, housekeeping, and engineering — line-level staff on shift, on one task board that carries across handover.
Separate contract
Detail
Enterprise custom pricing, separate CX contract, per-seat or per-property tiers.
Included in Core
Detail
Included with Core. No separate CX contract.
The starting point
Detail
The primary data source — the workflow starts once the review is public.
A last resort
Detail
A last resort. The goal is to fix it while the guest is still here, before they ever post.
After checkout
After checkout, or when a public review posts. The guest has already left.
During the stay
The instant a guest rates below 4 stars, or opens any request — during the stay.
Sits in a queue
A ticket sits in a dashboard queue for the CX or marketing team to review.
Dispatched to the room
A task opens for that room, goes to the right team, and a named staff member calls or comes to the room in person — not a chat reply.
Corporate teams
Corporate CX, marketing, and above-property reputation managers.
Line-level staff
Front desk, housekeeping, and engineering — line-level staff on shift, on one task board that carries across handover.
Separate contract
Enterprise custom pricing, separate CX contract, per-seat or per-property tiers.
Included in Core
Included with Core. No separate CX contract.
The starting point
The primary data source — the workflow starts once the review is public.
A last resort
A last resort. The goal is to fix it while the guest is still here, before they ever post.
Your current tools report the failure after departure, once the score is booked and the review is already public. ClearHold tells the right team while the guest is still here and the stay can still be saved.
Take a tour
Which one are you?
I'm a guest
See a stay from start to finish: find your room, check in, ClearHold, ask for something, rate your stay.
Start guest tour 5 screens · about a minuteI run a hotel
See the manager side: your day on one screen, your score, the hotels near you, your guests and your money.
Start hotel tour 6 screens · about a minuteWhat you'll see
Guests check in from their phone
No paperwork at the desk, no waiting in line.
ClearHold replaces the card hold
Guests pay one simple price instead. They pay for extras from their own balance or linked card.
One screen runs the day
Requests, room status, staff scores and guest feedback in one place.
Book a live demo
Pick a time that works for you. Each demo is 15-30 minutes.
Calendar not showing? Open the booking page
A live score from 1 to 5 that shows how happy guests are right now. Every hotel is scored the same way, so you can compare fairly. Full details on the LEGOS Score page.
One-tap guest requests — towels, noise, heat or air, Wi-Fi, valet — straight from the guest's phone. Each one becomes a task with a name on it, instead of another call to a busy front desk.
Watches the ratings and requests coming from one room while the guest is still there. When things start going wrong, it opens a fix-it case before the guest leaves — once per room per day, so the board stays clean.
Every request goes straight to the right team — housekeeping, maintenance, front desk — instead of a shared inbox. The rating that follows goes back to that same team.
Every request is timed from the moment it opens to the moment it is done, so you can see which team is fast and which is slow. Anything left too long is passed up to the manager on duty by itself.
Opt in per property and the same staff alerts — new guest requests, frustration warnings, escalations, arrival briefings — also post into your Teams channel. For departments already running in Teams that shouldn't have to watch a second screen. Email and SMS alerts keep working.
Pull your own numbers into Excel or Power BI: LEGOS scores, complaint themes, staff performance, likelihood to return, and room turnaround times. It's a live feed, so ownership and above-property dashboards stay current without anyone re-exporting a file. No guest names or contact details are included.
Works with your existing systems
Keep what you have. Tap any name to set it up — every one goes to a real screen.
Connect now
3Paste what they gave you and it turns on.
Paste your key
4No ready-made button yet — paste your key.
Ask the vendor first
2They must say yes before we can connect.