Act during the stay, not after.

The industry standard for guest satisfaction — a live 1–5 score, recomputed from in-house guest ratings during the stay. Same math at every property, so any hotel can be asked for its number and benchmarked fairly against its comp set.

One-tap guest requests — linen, noise, HVAC, Wi-Fi, valet — from the guest's phone. Each one opens a tracked task with a named owner instead of ringing a front desk that's already three deep at the counter.

Watches ratings and requests coming off a single room in-house. When the pattern turns negative, it opens a service-recovery case before departure — once per room per 24 hours, so you don't flood the board with duplicates.

Every request dispatches to the department of record — housekeeping, engineering, front desk — instead of a shared inbox. Ratings are attributed back to that same department for accountability.

Every ticket is timestamped open-to-close, so you can read SLA attainment by department instead of guessing. Overdue items escalate to the MOD on their own.

Opt in per property and the same staff alerts — new guest requests, frustration warnings, escalations, arrival briefings — also post into your Teams channel. For departments already running in Teams that shouldn't have to watch a second screen. Email and SMS alerts keep working.

Pull your own numbers into Excel or Power BI: LEGOS scores, complaint themes, staff performance, likelihood to return, and room turnaround times. It's a live feed, so ownership and above-property dashboards stay current without anyone re-exporting a file. No guest names or contact details are included.