Hotels, ranked by their LEGOS.
Every score below is calculated from real guest ratings collected in the last 30 days, alongside live Google, Yelp and TripAdvisor reviews. No paid placement. No editorial picks. Hotels without connected data show Not connected — never a fabricated number.
Every hotel on this board is ranked on the same LEGOS Score™ — the industry standard for guest satisfaction. Same math, every property, updated live. Scored, not guessed.
Complaint summaries below are automated summaries generated from public Google, Yelp and TripAdvisor reviews — opinions, not verified facts. Ratings and review counts are pulled directly from those platforms.
- 01
Little Rock Marriott
Little Rock, AR
One guest reported that their room…See detailsHide details
What guests mention
One guest reported that their room was not cleaned by housekeeping as expected, and they were informed they needed to specifically request the service, which was not clear.
How GlobalStay solves this
GlobalStay 'Housekeeping SLA tracker' would ensure that housekeeping requests are tracked and completed within a 30-minute target from dispatch to completion, so guests can expect timely and automatic room cleaning without needing to make special requests.
3 things this hotel could fix first
- Clarify housekeeping service expectations for guests
- Ensure all rooms receive expected cleaning service
- Improve communication regarding housekeeping requests
4.33/ 53 ratings
Reputation 4.2
- 02
Grand Hotel Little Rock
Little Rock, Ar
Guests consistently praise the hotel's elegant,…See detailsHide details
What guests mention
What guests praise
Guests consistently praise the hotel's elegant, historic ambiance, comfortable accommodations, and exceptional service, often highlighting its charm, cleanliness, and attention to detail.
How GlobalStay helps them keep raising the bar
Real-time guest feedback and instant service recovery keep the streak going stay after stay.
4.00/ 55 ratings
Reputation 4.7
- 03
LaGrone Global Holdings
St. Louis, MO
Rooms are consistently described as dusty,…See detailsHide details
What guests mention
Rooms are consistently described as dusty, with visible particles and surfaces where dust is evident. Additionally, guests report uncomfortable beds and poor water pressure in the showers.
How GlobalStay solves this
GlobalStay Housekeeping SLA tracker ensures that housekeeping requests are addressed within 30 minutes from dispatch to completion, directly improving room cleanliness and guest comfort.
3 things this hotel could fix first
- Improve room cleanliness, especially dust removal.
- Upgrade mattresses for better guest comfort.
- Address and improve shower water pressure.
3.67/ 56 ratings
- 04
Capital Hotel
Little Rock, AR
Guests consistently praise the hotel's historic…See detailsHide details
What guests mention
What guests praise
Guests consistently praise the hotel's historic charm, elegant decor, comfortable accommodations, and exceptional service, often highlighting its classic and well-maintained atmosphere.
How GlobalStay helps them keep raising the bar
Real-time guest feedback and instant service recovery keep the streak going stay after stay.
2.62/ 513 ratings
Reputation 4.7
- —
Airport Suites LR
Little Rock, AR
Guests experienced issues with room availability…See detailsHide details
What guests mention
Guests experienced issues with room availability upon arrival, including reserved rooms not being available and being downgraded without price correction, with staff sometimes blaming the guest.
How GlobalStay solves this
GlobalStay Frustration Meter (auto service-recovery ticket the moment a rating drops) would immediately alert staff to the guest's dissatisfaction with room assignment, prompting a proactive resolution and preventing the guest from feeling blamed or downgraded without compensatio
Not connected - —
Aloft by Marriott Little Rock West
Little Rock, AR
Guests consistently report excessive noise from…See detailsHide details
What guests mention
Guests consistently report excessive noise from thin floors/walls, including barking dogs and loud music, significantly disrupting sleep. Additionally, issues with non-functional refrigerators and unaddressed discount requests contribute to a negative experien
How GlobalStay solves this
GlobalStay GuestPulse response-time SLA ensures that when guests report noise disturbances or non-working appliances, staff must respond within minutes, leading to quicker resolution and a more comfortable stay. GlobalStay Frustration Meter would automatically create a service re
3 things this hotel could fix first
- Address noise issues from thin floors and walls
- Ensure all in-room appliances are functional
- Improve front desk responsiveness to guest requests
Not connected - —
Baxter Onboarding Test 1785239664
Little Rock, AR
Not enough reviews yetSee detailsHide details
What guests mention
Not enough recent public reviews to summarize yet.
Not connected - —
Burns Park
North Little Rock, AR
Guests consistently praise the park for…See detailsHide details
What guests mention
What guests praise
Guests consistently praise the park for its spaciousness, variety of activities for all ages, and well-maintained facilities, making it an ideal spot for families and outdoor enthusiasts.
How GlobalStay helps them keep raising the bar
Real-time guest feedback and instant service recovery keep the streak going stay after stay.
Not connected - —
Comfort Inn & Suites Presidential Downtown Little Rock
Little Rock, AR
One guest reported that their room…See detailsHide details
What guests mention
One guest reported that their room was not cleaned by housekeeping as expected, and they were informed they needed to specifically request the service.
How GlobalStay solves this
GlobalStay Housekeeping SLA tracker ensures that housekeeping requests are dispatched and completed within 30 minutes, guaranteeing guests receive timely and expected room cleaning without needing to make special requests.
Not connected - —
Courtyard by Marriott Little Rock West
Little Rock, AR
Guests experienced issues with amenities not…See detailsHide details
What guests mention
Guests experienced issues with amenities not functioning (pool, refrigerator) and rooms not being serviced during their stay, despite being booked for multiple days.
How GlobalStay solves this
GlobalStay Housekeeping SLA tracker (30-minute target from dispatch to completion) would ensure that housekeeping requests are addressed promptly, preventing rooms from going unserviced and improving guest satisfaction with room maintenance.
3 things this hotel could fix first
- Ensure all amenities, like the pool and refrigerators, are functional.
- Improve efficiency of check-in process to reduce wait times.
- Ensure rooms are serviced daily or communicate policies clearly.
Not connected - —
Delta Hotels Little Rock West
Little Rock, AR
Guests experienced significant disruption due to…See detailsHide details
What guests mention
Guests experienced significant disruption due to unexpected construction, including a drained pool and a cold lobby, and found the hotel's hospitality lacking, with staff bickering and religious logos being pushed.
How GlobalStay solves this
GlobalStay Frustration Meter would automatically create a service recovery ticket the moment a guest's rating drops due to issues like unexpected construction or poor hospitality, ensuring immediate staff intervention and resolution.
3 things this hotel could fix first
- Communicate construction impacts clearly before guest arrival
- Improve staff professionalism and reduce public bickering
- Ensure amenities like the pool are available as advertised
Not connected - —
DoubleTree by Hilton Hotel Little Rock
Little Rock, AR
Multiple guests reported issues with room…See detailsHide details
What guests mention
Multiple guests reported issues with room cleanliness, including dog hair, dirty floors, sticky surfaces, and the presence of cockroaches. Some rooms also had maintenance problems like non-locking windows and stopped-up baths.
How GlobalStay solves this
GlobalStay Housekeeping SLA tracker (30-minute target from dispatch to completion) could help ensure rooms are properly cleaned and maintained before guest arrival.
Not connected - —
Embassy Suites by Hilton Little Rock
Little Rock, AR
Many guests complain about the dated…See detailsHide details
What guests mention
Many guests complain about the dated and worn condition of the rooms, citing old furniture, decor, fixtures, and issues like musty odors and humidity damage to ceilings, carpets, and wallpaper.
How GlobalStay solves this
GlobalStay Frustration Meter (auto service-recovery ticket the moment a rating drops) would immediately flag guest dissatisfaction with room conditions, prompting staff to address issues like musty odors or dated decor proactively, improving the guest's experience before they eve
3 things this hotel could fix first
- Update room furniture, decor, and fixtures to a modern standard.
- Address and eliminate musty odors and humidity damage in rooms.
- Ensure quiet hours are enforced to prevent noise disturbances from other guests.
Not connected - —
Four Points by Sheraton Little Rock Midtown
Little Rock, AR
Guests experienced issues with room allocation…See detailsHide details
What guests mention
Guests experienced issues with room allocation on a service floor, inconsistent reservation rates, and rude front desk staff.
How GlobalStay solves this
GlobalStay Frustration Meter automatically creates a service-recovery ticket the moment a rating drops, ensuring immediate attention to guest complaints about room issues, billing, or staff interactions.
3 things this hotel could fix first
- Address room allocation issues, especially on service floors.
- Ensure consistent and accurate reservation rates.
- Improve front desk staff training on guest interactions.
Not connected - —
Freeplan Test Inn
Austin, TX
Not enough reviews yetSee detailsHide details
What guests mention
Not enough recent public reviews to summarize yet.
Not connected - —
Grand Hotel Little Rock
Little Rock, ar
Guests consistently praise the hotel's elegant,…See detailsHide details
What guests mention
What guests praise
Guests consistently praise the hotel's elegant, historic ambiance, comfortable accommodations, and exceptional service, often highlighting its charm, cleanliness, and attention to detail.
How GlobalStay helps them keep raising the bar
Real-time guest feedback and instant service recovery keep the streak going stay after stay.
Not connected - —
Grouplink Test Inn A
Dallas, TX
Not enough reviews yetSee detailsHide details
What guests mention
Not enough recent public reviews to summarize yet.
Not connected - —
Grouplink Test Inn B
Dallas, TX
Not enough reviews yetSee detailsHide details
What guests mention
Not enough recent public reviews to summarize yet.
Not connected - —
Hampton Inn & Suites West Little Rock
Little Rock, AR
A recurring complaint is about unpleasant…See detailsHide details
What guests mention
A recurring complaint is about unpleasant odors in rooms, with one guest noting a distinct smell attributed to the hotel's pet-friendly policy and another finding a similar issue in a different room, possibly masked by excessive fragrance.
How GlobalStay solves this
GlobalStay Frustration Meter would automatically create a service-recovery ticket the moment a guest's rating drops due to an odor complaint, ensuring immediate staff attention and resolution to the issue, preventing guests from having to seek alternative accommodations.
3 things this hotel could fix first
- Address and eliminate room odors promptly
- Ensure consistent room freshness for all guests
- Provide more seating options in rooms
Not connected - —
Hilton Garden Inn West Little Rock
Little Rock, AR
Guests experienced dangerous conditions due to…See detailsHide details
What guests mention
Guests experienced dangerous conditions due to uncleared snow and ice in the parking lot, and issues with staff communication, particularly regarding breakfast and general helpfulness. There were also complaints about high food costs and poor TV service.
How GlobalStay solves this
GlobalStay Frustration Meter automatically creates a service-recovery ticket the moment a rating drops, ensuring that issues like dangerous parking conditions or poor staff communication are immediately flagged and addressed, preventing guest dissatisfaction from escalating.
3 things this hotel could fix first
- Ensure parking lot is cleared of snow and ice promptly.
- Improve staff communication and helpfulness at the front desk.
- Address high food costs and poor TV service.
Not connected - —
Hilton Little Rock Metro Center
Little Rock, AR
One guest was disappointed by the…See detailsHide details
What guests mention
One guest was disappointed by the lack of recognition for their loyalty status and the absence of complimentary water, as well as being questioned about a feather pillow allergy not being noted on their app.
How GlobalStay solves this
GlobalStay Frustration Meter would have automatically created a service-recovery ticket the moment the guest's rating dropped, allowing staff to proactively address their concerns about loyalty recognition and amenities, ensuring a more personalized and satisfying experience.
Not connected - —
Holiday Inn Express & Suites Little Rock-West by IHG
Little Rock, AR
Some guests experienced issues with room…See detailsHide details
What guests mention
Some guests experienced issues with room cleanliness, finding uncleaned items and blood on a sofa bed mattress cover. Another guest was disturbed by constant loud banging from a public restroom next to their room.
How GlobalStay solves this
GlobalStay Housekeeping SLA tracker ensures that housekeeping requests are addressed within 30 minutes from dispatch to completion, leading to more consistently clean rooms and prompt resolution of cleanliness issues. GlobalStay Frustration Meter automatically creates a service-r
3 things this hotel could fix first
- Improve thoroughness of room cleaning
- Address noise disturbances from public areas
- Ensure sofa beds are clean and well-maintained
Not connected - —
Holiday Inn Presidential Little Rock Downtown
Little Rock, AR
One guest reported that their room…See detailsHide details
What guests mention
One guest reported that their room was not cleaned despite seeing housekeeping staff, and they were informed they needed to request cleaning services.
How GlobalStay solves this
GlobalStay Housekeeping SLA tracker ensures that housekeeping requests are completed within 30 minutes of dispatch, so guests can expect their rooms to be cleaned promptly and without needing to follow up.
Not connected - —
Home2 Suites by Hilton Little Rock West
Little Rock, AR
Guests experienced issues with room cleanliness,…See detailsHide details
What guests mention
Guests experienced issues with room cleanliness, specifically hairs on the bed and a rotted drawer, as well as uncomfortable spring mattresses and static blankets. There were also concerns about noise and inconsistent application of discounts.
How GlobalStay solves this
GlobalStay Housekeeping SLA tracker (30-minute target from dispatch to completion) ensures that any cleanliness issues reported by guests are addressed promptly, leading to a quicker resolution and a more comfortable stay. GlobalStay Frustration Meter (auto service-recovery ticke
3 things this hotel could fix first
- Improve mattress comfort and bedding quality.
- Address noise issues, especially on lower floors.
- Ensure consistent application of discounts and policies.
Not connected - —
Homewood Suites by Hilton Little Rock Downtown
Little Rock, AR
Guests consistently complained about the poor…See detailsHide details
What guests mention
Guests consistently complained about the poor quality of the beds, describing them as too soft and lacking support. Additionally, the breakfast food was frequently criticized for its lack of freshness and variety.
How GlobalStay solves this
GlobalStay's Frustration Meter could automatically flag these recurring issues, prompting immediate service recovery and investigation into bed and breakfast quality.
Not connected - —
Little Rock North / Jct. I-40 KOA Journey
North Little Rock, AR
Guests with big rigs find it…See detailsHide details
What guests mention
Guests with big rigs find it challenging to navigate the campground due to untrimmed trees and limited suitable spots, sometimes requiring them to drive into empty sites to maneuver.
How GlobalStay solves this
GlobalStay 'Frustration Meter (auto service-recovery ticket the moment a rating drops)' would automatically alert staff to issues like difficult navigation for big rigs, allowing for proactive assistance or site adjustments before guests become frustrated.
3 things this hotel could fix first
- Trim trees to improve accessibility for big rigs
- Designate and clearly mark big rig friendly spots
- Address highway noise for outdoor areas
Not connected - —
Maumelle Park
Little Rock, AR
Guests complain about the upkeep of…See detailsHide details
What guests mention
Guests complain about the upkeep of the park, specifically the tall grass and the presence of ticks and poison ivy, suggesting a lack of recent mowing. Additionally, the showers are described as run-down and not sanitary.
How GlobalStay solves this
GlobalStay Housekeeping SLA tracker would ensure that maintenance tasks, including groundskeeping and shower cleaning, are completed within a set timeframe, leading to a consistently well-maintained and sanitary environment for guests.
3 things this hotel could fix first
- Improve groundskeeping to address tall grass and pest issues.
- Update and sanitize shower facilities for guest comfort.
- Ensure consistent and timely maintenance of all park areas.
Not connected - —
Nadie's Hotel & Spa
Little Rock, Arkansas
One guest reported that their room…See detailsHide details
What guests mention
One guest reported that their room was not cleaned despite seeing housekeeping staff, and was informed they needed to request cleaning, which was not communicated beforehand.
How GlobalStay solves this
GlobalStay Housekeeping SLA tracker ensures that housekeeping requests are dispatched and completed within 30 minutes, preventing missed cleanings and ensuring guests return to a refreshed room without needing to make special requests.
Not connected - —
Nadie's Hotel & Spa
Little Rock, Arkansas
One guest reported that their room…See detailsHide details
What guests mention
One guest reported that their room was not cleaned despite seeing housekeeping staff, and was informed they needed to request cleaning, which was not communicated beforehand.
How GlobalStay solves this
GlobalStay Housekeeping SLA tracker ensures that housekeeping requests are dispatched and completed within 30 minutes, preventing missed cleanings and ensuring guests return to a refreshed room without needing to make special requests.
Not connected - —
Riverside Inn
Little Rock, ar
Guests consistently complain about outdated rooms…See detailsHide details
What guests mention
Guests consistently complain about outdated rooms and facilities, with specific mentions of ripped carpets, debris in the pool, and a need for general repairs and new furniture. Parking fees have also become a recurring issue.
How GlobalStay solves this
GlobalStay Frustration Meter (auto service-recovery ticket the moment a rating drops) would address this by automatically flagging low ratings related to room condition and parking, prompting immediate attention and resolution from hotel staff to improve guest satisfaction.
Not connected - —
Riverside Inn
Little Rock, AR
One guest reported an unclean room…See detailsHide details
What guests mention
One guest reported an unclean room with a handprint on the headboard, damp bedding, and a non-draining bathtub, leading them to leave the hotel.
How GlobalStay solves this
GlobalStay Housekeeping SLA tracker ensures that housekeeping tasks are completed within a 30-minute target from dispatch to completion, significantly reducing the likelihood of guests encountering unclean rooms and ensuring a prompt resolution if issues arise.
Not connected - —
SpringHill Suites by Marriott Little Rock West
Little Rock, AR
Guests complain about issues with staffing,…See detailsHide details
What guests mention
Guests complain about issues with staffing, specifically front desk availability and understaffing at breakfast, leading to inconvenience and unmet expectations.
How GlobalStay solves this
GlobalStay GuestPulse response-time SLA ensures staff respond to requests within minutes, preventing front desk absences and ensuring prompt service for guests.
3 things this hotel could fix first
- Ensure consistent front desk availability
- Adequately staff breakfast service
- Improve parking security and value
Not connected - —
Staybridge Suites Little Rock - Medical Center by IHG
Little Rock, AR
Guests are dissatisfied with the breakfast,…See detailsHide details
What guests mention
Guests are dissatisfied with the breakfast, specifically the use of styrofoam plates, and issues with retrieving left-behind items.
How GlobalStay solves this
GlobalStay 'GuestPulse response-time SLA' ensures staff respond to requests within minutes, meaning guests would receive prompt assistance regarding forgotten items and other concerns, preventing frustration.
3 things this hotel could fix first
- Eliminate styrofoam plates from breakfast service.
- Improve the process for returning lost and found items.
- Ensure all aspects of the complimentary breakfast meet guest expectations.
Not connected - —
The Burgundy Hotel, Tapestry Collection by Hilton
Little Rock, AR
Guests are disappointed by the lack…See detailsHide details
What guests mention
Guests are disappointed by the lack of a pool, which was removed for new construction, and note issues with the mini-fridge lacking a freezer shelf and a poorly placed grab bar in the shower.
3 things this hotel could fix first
- Reconsider pool amenities or clearly communicate its absence.
- Add freezer shelves to mini-fridges in guest rooms.
- Relocate the shower grab bar for better guest comfort.
Not connected
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